PRIVACY POLICY:  We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

SECURITY POLICY:  We use a PCI validated processor. Payments and personal information are always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

REFUND POLICY:  All sales are final. No refunds or returns are offered.

PICKUP and SHIPPING/DELIVERY POLICY:  Your order may be picked up at the Favell Museum, 125 West Main Street, Klamath Falls, OR. If shipment is required, your items will ship within one week of purchase. We will determine the most efficient shipping carrier for your order. The carriers we use are United Parcel Service (UPS) and FedEx. Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays. Shipping and handling costs will vary depending on size, weight, and destination of the shipment. The cost of packaging materials and the carrier’s shipping cost to the museum, is the cost that will be passed on to you. Orders will not be charged sales tax.